We will glady refund or replace any item(s) where we ship the wrong item(s) or a defective item(s). We can not accept returns because the customer decides they do not need the items(s) they ordered. This policy takes effect when the merchandise leaves our facility.
Antenna & RF Cables
Antenna and RF Cables are built to order and as such are not returnable because the customer ordered the wrong connectors. We offer the customer two ways of preventing such occurrences.
First, we offer an RF Identification Chart that allows customers to see enlarged photos of individual connectors.
Second, you may contact us by e-mail at email@example.com or call our toll free line at 1-877-759-4834
We also offer a remedy for incorrectly ordered cables. You may return them for re-termination at your expense. We will replace connectors for the following prices.
100 & 195 series connectors - $6.95 per connector
200 & 240 series connectors - $9.95 per connector
400 series connectors - $12.95 per connector
You will be required to pay for the re-terrmination plus return shipping before we ship your cables back.
If you choose to use this option please contact us at firstname.lastname@example.org for return instructions.
The Antenna and RF Cable policy takes effect when the cables are originally terminated.
Custom Fiber, Patch Cords and Special Orders
All special orders and custom orders for Fiber Optic Cables and Jumpers, and Cat5e and Cat 6 Patch Cords are non-cancellable and non-refundable (NCNR)